OKEx CEO Jay Hao lately famous customer support as a pivotal side of enterprise, as a part of an interview with Cointelegraph’s Jeffrey Albus.
“I think definitely customer service is crucially important,” Hao mentioned. “After all, the customer is king.”
The crypto house continues to be younger
The crypto trade arguably started with the inception of Bitcoin greater than 10 years in the past. As a part of a younger sector, many crypto and blockchain firms are nonetheless discovering their sea legs of their merchandise, providers and choices, whereas others look to good their operations. Customer suggestions generally is a essential a part of such improvement.
“Without customers’ feedback or suggestions, or anything like that, we would miss a lot of things,” Hao defined.
Without buyer enter, It’s like dwelling it a bubble
Hao talked about an analogy highlighting the dear perception customers convey to firms. “It’s like we are building something in our own garage not knowing what’s going on outside the world,” he added, noting the significance of buyer suggestions and perspective from the world exterior that storage.
Hao additionally talked about the significance of buyer rapport with OKEx and the entity’s relationship with customers.
Binance, one other dominant participant within the crypto change house, additionally values buyer interplay. Binance CEO and founder, Changpeng Zhao, or CZ, lately mentioned he places about 20% of his time towards Twitter for group engagement.